Help with bailiffs

(Page updated 03/04/2023)
Bailiffs (also called ‘enforcement agents’) visiting your home can be a stressful experience but you have rights and you shouldn’t be bullied.

Bailiffs are only allowed to try to come into your home between 6am and 9pm.

You shouldn’t let a bailiff into your home – it’s always best to try to sort out your debt by keeping them outside and speaking through the door or over the phone.

Make sure your doors are locked and your windows are closed – bailiffs are allowed to come in through unlocked doors. If you have a porch with a lockable door you should lock this too.

Depending on the kind of debt you owe, the bailiff will sometimes have the right to force entry by asking a locksmith to open your door if you won’t let them in. It’s very unlikely they’ll do this – you should still have the chance to pay without them coming in.

Call 999 if you’re being physically threatened by a bailiff – don’t let them into your home.

If you are having difficulty dealing with debts the Money Advice Team can help you to take control of your finances and provide you with solutions for dealing with your priority and non-priority debts.

The team offers a wide range of advice on a variety of different types of debts, and can provide you with help and solutions on how to deal with your creditors and how to manage your finances going forward.

Contact the Money Advice Team

For more information or to book an appointment, please call
01983 823898 ext: 2825

or via email on

Citizens Advice IW Money Advice Team

Some Helpful Links:

Citizens Advice – Bailiffs – Your Rights – Bailiffs

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